Establish which schedule you compared
Record the channel, selected website territory or provider, date and stated time convention. An overseas schedule page is not automatically the same service as your actual television route. Eliminate that mismatch before investigating a timing fault.
Then identify the work or artist actually playing. A composer or festival name can appear on several recordings. Retain the programme’s performance details so the comparison concerns the same item rather than only the same musical subject.
Read Stingray’s specific explanation
The official help says online schedules are updated on a 24-hour cycle and that a live programme can occasionally be skipped after a technical problem. That can leave a temporary discrepancy until the web information catches up.
This is a documented possibility, not a diagnosis of every mismatch. Do not claim a skip occurred on your route without observing it or receiving confirmation. Use the explanation to guide the next check rather than turning it into a universal excuse.
Compare the actual television EPG
Stingray recommends the television provider’s EPG for current programme information in this situation. Check it alongside the observed programme, keeping the exact route and date. A programme title, work and recording year can help establish whether the EPG matches what is playing.
If the provider guide also conflicts, retain both references. A daily web snapshot, current television metadata and the actual programme are three different pieces of evidence. One should not silently overwrite the others.
Keep any correction limited
Do not move a global guide offset to compensate for a single skipped item. That can misalign other programmes that were correct. Report the specific channel, work expected, work observed and observation time instead.
If following programmes also differ, note the sequence without inventing a fixed delay. A programme substitution and a time-zone conversion are different problems. A narrow evidence record makes the issue reviewable and preserves the useful distinction between schedule data and the performance itself.
If the sequence expected is A, B, C but you observe A followed by C, record that sequence as an observation. It suggests a different question from every programme starting one hour late. Keep the actual titles so another person can compare the same references.
Related questions
Does every mismatch mean the clock is wrong?
No. Territory, programme identity and documented schedule changes need checking.
Does the help page prove a skip happened on my service?
No. It describes a possibility, not a test of your route.
Sources and scope
Scope notes distinguish published documentation, supplied information and editorial methods. They do not report a hands-on service test.
- Stingray Classica/DJAZZ schedule mismatch help — Official daily web-schedule cycle and occasional programme skipping explanation; no measured fault claimed for a user’s actual service.
