Privacy Policy
Your Data Protection Rights

1. Introduction & Scope

IPTV Canada ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iptv-canada.app or use our premium IPTV subscription Canada services.

This policy applies to all users accessing our services from Canada and is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation including Quebec's Act respecting the protection of personal information in the private sector.

By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We collect only the information necessary to provide and improve our services:

2.1 Information You Provide

• Account Information: Email address and username when you register.
• Payment Information: Processed securely through third-party payment processors (we do not store full credit card details).
• Communication Data: Messages sent via WhatsApp, email, or contact forms.

2.2 Information We DO NOT Collect

• Viewing History: We do not log what channels, movies, or series you watch.
• Personal Identifiers: We do not require your real name, address, or phone number (except for payment verification).
• Persistent IP Logs: IP addresses are only temporarily processed for security and are not stored long-term.

3. How We Use Your Information

• Service Provision: To create and manage your account, process payments, and deliver IPTV Canada services.
• Customer Support: To respond to inquiries via WhatsApp or email.
• Security & Fraud Prevention: To protect against unauthorized access and maintain service integrity.
• Legal Compliance: To comply with Canadian legal obligations and respond to lawful requests.
• Service Improvement: Aggregated, anonymized data may be used to analyze service performance.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted third parties who assist with payment processing and email delivery, bound by confidentiality agreements.
• Legal Requirements: When required by Canadian law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified).
• With Your Consent: For any other purpose with your explicit permission.

5. Data Security Measures

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted.
• Secure Payment Processing: Payments are handled by PCI-DSS compliant third-party processors.
• Access Controls: Strict internal policies limit employee access to personal data.
• Regular Security Audits: We regularly review our security practices.

6. Your Privacy Rights (Canada)

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw consent for data processing (subject to legal restrictions).
• Deletion: Request deletion of your account and associated data.
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact our Privacy Officer at privacy@iptv-canada.app. We will respond within 30 days.

7. Cookies & Tracking Technologies

We use only essential cookies necessary for website functionality:

• Session Cookies: Maintain your login session (deleted when browser closes).
• Preference Cookies: Remember language and display preferences.

We do not use third-party tracking cookies, advertising cookies, or analytics cookies that identify individual users.

8. Children's Privacy

Our services are not directed to children under the age of 13 (or applicable age of majority in your province). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Contact Our Privacy Officer

For any privacy-related questions, concerns, or to exercise your data rights, contact our designated Privacy Officer:

• Email: privacy@iptv-canada.app
• Subject Line: "Privacy Policy Inquiry"

Have a Privacy Question?

Contact our Privacy Officer for any data protection inquiries or to exercise your rights under Canadian law.