Scope
This policy explains the information handled through iptv-canada.app, WhatsApp and the published support email. It should be reviewed alongside the terms that apply to a specific order and the practices of any separate payment or player provider.
Information you choose to provide
We may receive your name, email address, WhatsApp number, device and player details, support messages, order reference and the information needed to answer a billing or account question. Do not send full card details, unrelated identity documents or account passwords in an ordinary support message.
Technical information
The hosting platform may record standard security and access information such as IP address, browser type, requested URL, timestamp and error logs. This static package does not include analytics or advertising trackers. If analytics or a consent tool is added later, this policy and the live consent experience must be updated.
Why information is used
Information is used to answer enquiries, supply requested service information, support account setup, maintain order records, prevent abuse, secure the website and meet legal obligations. Marketing messages should be sent only with appropriate consent and must provide a way to unsubscribe.
Sharing and service providers
Information may be handled by communication, hosting, payment and support providers used to deliver the requested service. Each provider has its own terms and privacy practices. Information may also be disclosed when required by law or necessary to protect users, the service or legal rights.
Retention and safeguards
Information should be retained only as long as reasonably needed for the stated purpose, accounting, dispute handling, security or legal obligations. Reasonable administrative and technical safeguards are used, but no internet transmission can be guaranteed completely secure.
Your privacy choices
You may ask what personal information is held about you, request access or correction, withdraw optional marketing consent, or ask for deletion where retention is not legally required. Send the request to [email protected] with enough information to verify and locate the record. Canadian federal or provincial privacy law may apply depending on the organization, location and activity.
External apps and links
Compatible player apps, app stores, payment services and WhatsApp are separate services. Review their privacy information before using them. This website is not responsible for an independent provider’s data practices.
Policy changes
The effective date is 2 September 2026. Material changes should be posted on this page with a revised date.