Read the two official pages together
Kayo’s SplitView feature page describes multiple video layouts and a device matrix. Its newer mobile and tablet rollout guidance says SplitView is not currently included in the redesigned app, alongside several other unavailable controls. A generic old “supported mobile” statement is therefore incomplete for the current rollout.
Identify the actual device and whether it has the redesigned experience described by the notice. Record the visible app context and missing control. Do not assume that a second household phone must look identical during staged delivery, or that paying for another subscription restores a control the current design does not expose.
Separate layout capability from event entitlement
Open one expected event as a normal single feed and check the actual programme identity. A working single feed supports account recognition for that event, but it does not establish the availability of a multi-tile layout. A missing SplitView control and an event asking for payment are different observations.
Keep the event, device and account fixed while investigating the feature. Do not change picture settings, sign-in identity and plan at once. If considering another supported viewing route, read its current feature guidance rather than assuming casting carries every phone control onto a television. The older SplitView page itself qualifies layouts and unsupported routes.
Plan the viewing session around observed support
For a multi-event evening, verify the intended route before the events begin. Decide which full single feed is most important and keep a repeatable path to it. A backup viewing plan should use a supported legitimate route, not an assumption that every platform will reproduce the same split layout.
If reporting a problem, include the device, current app experience, exact missing feature and the official rollout notice you compared. Ask whether the observed behaviour matches that version rather than claiming the entire service failed. Keep Australian service eligibility separate: understanding a missing button does not establish Canadian Kayo access or rights to an event in another country.
If comparing a multi-feed route with a single event, review data use as well as button availability. Several simultaneous video feeds create a different connection demand from one selected programme.
Related questions
Does the classic SplitView table prove the redesigned mobile app includes it?
No. The current mobile rollout notice says SplitView is not presently available there. Read the version-specific guidance.
Sources and scope
Scope notes distinguish published documentation, supplied information and editorial methods. They do not report a hands-on service test.
- Kayo new mobile app — Current staged rollout and unavailable controls.
- Kayo SplitView — Older broad feature matrix and route qualifications, reconciled with the newer notice.
