Use the product named on the account
The current Google Play publisher listing says the Glass/Stream application is exclusively for those products and directs Sky Q or Sky+ customers to continue using the existing app. This is more useful than choosing whichever Sky Go result appears newest. The logo alone does not identify the correct account context.
Open the household’s Sky product record and note the actual product name. Compare it with the full app-store title and publisher. Keep the current working installation until the match is understood. A newer application for another product is not automatically an upgrade for the account you already have.
Distinguish application recognition from programme access
After choosing the matching app, sign in through its official flow and confirm the intended identity. Then test one exact programme expected under the account. An application opening successfully is not enough, while a missing programme may still concern content entitlement rather than the choice of app.
For a household recording, note the recording source and whether the test is at home or away. For on-demand viewing, use the precise episode entry. Keep these sources separate so that a recording question does not become a broad claim that the entire new app is unsupported. Preserve any working device as the comparison.
Make the migration reviewable
Write down product, app name, device, account identity privately and the representative programme tested. If the app presents an unsupported-account message, record its wording. The current publisher update notes specifically mention clearer handling of unsupported account types, so that message is useful evidence rather than a reason to start a new subscription.
Once the correct path works, update the household shortcut and test the normal close/reopen sequence. Check captions and navigation with the remote or controls the viewer uses. Avoid deleting the other app or changing the television account until you know what each installation belongs to. The result should be a product-matched application and understood entitlement, not a newer icon installed simply because its branding looked familiar.
If a household recently replaced its Sky television product, keep the date and account change notice with this record so an older installation can be understood in context.
Related questions
Should Sky Q customers automatically move to the Glass/Stream app?
The current publisher listing says Q/+ customers should continue using the existing app. Match the application to the actual product.
Sources and scope
Scope notes distinguish published documentation, supplied information and editorial methods. They do not report a hands-on service test.
- Sky Go Glass/Stream publisher listing — Explicit product restriction, existing-app direction and unsupported-account update notes.
