Search the complete list once
Clear favourites-only and category filters, then search using the displayed brand and any known region. Check whether the player is showing live television, on-demand titles or another catalogue section. A film search is not necessarily a live-channel search.
If a similarly named entry exists, compare its full label instead of assuming it is the same feed. HD, regional and time-shifted entries can carry different schedules or access conditions. Do not merge them because their logos look identical.
Refresh without erasing the account
If the player has a documented catalogue-refresh action, run it once and note when it completes. Avoid repeatedly deleting and re-adding credentials as a first step. A list that refreshes successfully still does not prove the account includes a particular channel.
For an entry that opens the wrong programme, compare the actual picture with the guide. The fault could be in the name, guide mapping or playback destination. Report which element appears wrong rather than describing every case as a missing channel.
Request precise availability information
- The full channel or service name and desired regional edition.
- The programme and approximate date/time you intended to watch.
- Whether the entry is absent, fails, or plays a different feed.
- The player, device and last successful catalogue refresh.
Keep the answer separate from advertising
A poster or broadcaster logo on a website identifies an editorial subject; it is not a current carriage list. Ask for a dated account-specific confirmation if one channel is essential to the decision. Availability and rights can depend on the actual service and location.
Do not pay again merely because an entry is missing. Confirm whether an account change is needed and what it would include before accepting any new amount. A new player cannot add content the service does not provide.
Related questions
Does a broadcaster logo guarantee the channel is included?
No. Logos and current account availability are different evidence.
Should I treat two regional entries as duplicates?
No. Their programme schedules or editions may differ even when they share a logo.
Sources and scope
Scope notes distinguish published documentation, supplied information and editorial methods. They do not report a hands-on service test.
- Owner website brief: setup/trial intent and enquiry/order flow — Requested compatible-player then trial-enquiry flow; trial conditions and payment/activation integrations remain unconfirmed.
- Official Kodi documentation: IPTV Simple Client — Playlist, live-TV and EPG as distinct functions; refresh/availability questions are editorial guidance, not a service-carriage claim.
