Classify what you previously saved
A purchased or rented film, a recording from a television broadcast and a title saved to a watchlist are different records. Telekom’s transition document explicitly says old recordings, channel lists and watchlists are not transferred in the described change, while purchased or rented films and series are not affected by that exclusion.
That distinction does not test your personal account or prove that every old device still works. It does mean a missing favourites row should not be interpreted automatically as the loss of a paid film entitlement.
Use the guide for the actual interface
Telekom’s current menu help distinguishes the redesigned menu introduced with newer tariffs from older layouts and links its applicable instructions. A screenshot using an older Meine Inhalte label may not match the menu currently displayed on your device.
Start from the confirmed service generation and the original transaction identity. Search the actual purchased/rented area described for that interface rather than assuming a general discovery result is the account library.
Keep rent, buy and package access distinct
Telekom’s Videoload transaction guide describes selecting mieten or kaufen and signing in with Telekom Login. It identifies the acquired items separately from browsing. A remembered film title or a trailer does not prove that either transaction was completed.
Use the receipt to identify the title, edition and rental-or-purchase choice. Do not infer that a film is included with a MagentaTV subscription merely because the search interface also offers it for an individual charge.
Describe a fault using the right category
Telekom’s streaming help, updated in September 2026, distinguishes live-TV and cloud-recording streams from Videoload and other on-demand contexts for its stated simultaneous-use calculation. That definition is specific to the publisher’s product; it is not a claim that on-demand video uses no internet data.
This guide signs into nothing and makes no Canadian-rights claim. Preserve the transaction confirmation, current interface, exact error and whether the missing item was a recording, favourite or paid film. That evidence supports the appropriate account or technical investigation and avoids an unnecessary repeat purchase based on a lost shortcut, a changed menu or a recording-transfer rule that concerns a different kind of content.
Related questions
Is a watchlist entry the same as a purchased film?
No. Telekom’s transition information treats lists and acquired films separately.
Does the publisher’s stream-count definition mean VOD uses no data?
No. It is a product-specific simultaneous-use definition.
Sources and scope
Scope notes distinguish published documentation, supplied information and editorial methods. They do not report a hands-on service test.
- Telekom MagentaTV transition document — Explicit separation of old recordings/lists from purchased or rented films; rechecked during recovery.
- Telekom current menu help — Newer menu context and applicable official manual; large linked PDF not fully extracted.
- Telekom Videoload transaction guide — Rent/buy, Telekom Login and acquired-content distinction; no universal current payment-method claim.
- Telekom simultaneous-use definitions — September 2026 help separates live/recording stream count from Videoload context.
