Account security
A time-based authenticator code is rejected: check the clock and the account
A time-based authenticator depends on a shared timing process as well as the enrolled secret.
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The viewing journal — page 106
Practical reading about screens, players, Canadian viewing and the decisions behind a better setup.
Accessibility (1)Account security (35)Android TV storage (2)Android audio (2)Android development (2)App compatibility (1)Apple TV (5)Apple TV accessibility (1)Apple TV audio (1)Apple TV remote (3)Audio formats (3)Bluetooth audio (2)Broadcasters and channels (18)Browser development (1)Business enquiries (1)Canadian film discovery (48)Canadian viewing (4)Choosing a service (3)Choosing a setup (3)Chrome (1)Countries, language & schedules (9)Device help (23)Device setup (2)Devices & players (1)Film and programme choices (14)Fire TV (1)Firefox (2)Formuler (2)Geography and language (90)Google Cast (1)Google TV (2)Guide & replay (1)HDMI audio (1)HDMI video (1)HTTP delivery (12)Home networking (20)Internet decisions (12)Kodi (5)LG webOS (4)MAG Linux (2)Movies and series (1)Music, performance and film editions (7)NVIDIA SHIELD (2)Network & performance (1)Network troubleshooting (32)Picture and sound (6)Plans and accounts (5)Platform advice (135)PlayStation (3)Privacy & account safety (1)Privacy and security (6)Privacy decisions (10)Programme guides and viewing choices (49)Programme identities and formats (4)Programme identity and viewing (32)Programme research (100)Remote controls (1)Roku (2)Samsung Tizen (5)Sports (150)Sports & viewing decisions (1)Streaming device power (1)Streaming measurements (12)TV accessibility (2)TV app management (1)TV captions (6)Troubleshooting (3)Using the player (2)VIDAA (1)VLC Android (8)VLC desktop (6)Video formats (16)Viewing away from home (2)Viewing decisions (27)Web browsers (1)Windows (11)Xbox (2)iPad (2)iPhone (1)macOS (4)
Account security
An old backup-code printout fails: check whether the set was replaced
A recovery-code printout can become obsolete after use or replacement, depending on the provider's rules.
Read the guideAccount security
The receipt uses your email, but the service may have a separate login identifier
An email address on a receipt can identify where purchase messages were sent without being the service login username.
Read the guideAccount security
Restored an old configuration and access failed? Check what the backup replaced
A configuration restore can bring back an old endpoint, credential or preference.
Read the guideAccount security
Support requests identity documents: verify the purpose and recipient first
An identity-document request deserves a clear purpose and verified recipient.
Read the guideAccount security
Support asks for a HAR file: inspect the export before sending it
A HAR file can record network-request details useful for diagnosis, but it can also expose account information.
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